Have questions about your account, interested in team subscriptions, or want to send feedback? We're here to help and would love to hear from you.
Questions about your account, billing issues, or technical assistance.
support@buildingcodeacademy.orgInterested in getting your entire organization certified? Let's talk.
teams@buildingcodeacademy.orgWe'd love to hear your suggestions and feature requests.
support@buildingcodeacademy.orgWe aim to respond to all inquiries within 24 hours during business days. For urgent matters, please contact support directly.
Cancelling and refunding are both self-serve from your billing page — no email needed. Cancel at any time and you keep access until the end of your current billing period. Within 30 days of your first subscription payment you can also cancel and claim a full refund there; it goes back to the card you paid with and normally appears within 5 to 10 business days. After the initial 30-day period, no refunds are issued for partial billing periods. If the self-serve refund is unavailable for any reason, email support@buildingcodeacademy.org and we will handle it. See our Terms of Service for full details.
Team plans start at $9 per seat per month, with discounts available for annual billing. Contact our sales team for custom pricing.
Yes! For larger organizations, we can discuss custom integrations, dedicated support, and tailored solutions. Contact teams@buildingcodeacademy.org.